Best Complaint Numbers in Mumbai – Quick Help

Introduction

Living in Mumbai means dealing with a busy city life where issues can arise anytime. Knowing the right complaint numbers helps you address problems quickly and effectively.

In 2026, having updated and verified contact details is crucial for timely resolution. This list covers essential complaint numbers across various sectors in Mumbai so you can act confidently when needed.

1. Mumbai Police Control Room

The Mumbai Police Control Room is the primary contact for emergencies, law enforcement, and public safety concerns. It made the list due to its quick response and city-wide coverage, accessible from any part of Mumbai.

• Availability: Operates 24/7, ensuring immediate assistance for emergencies and crime reporting across Mumbai.

• Response Time: Typically responds within minutes, coordinating with local police stations for swift action.

• Accessibility: Toll-free number 100 is reachable from all mobile and landline phones in Mumbai.

• Services Covered: Crime reporting, traffic incidents, lost property, and public safety alerts.

• Local Reach: Covers all Mumbai suburbs including South Mumbai, Western and Central suburbs.

This number is best suited for anyone facing emergencies or needing police assistance anywhere in Mumbai, including residents, commuters, and visitors.

2. Brihanmumbai Municipal Corporation (BMC) Helpline

The BMC Helpline handles civic complaints like garbage, water supply, street lighting, and sanitation. It stands out for its city-wide service and integration with local ward offices.

• Contact Number: 1916, a dedicated line for civic issues within Mumbai limits.

• Service Hours: Available from 9 AM to 6 PM on weekdays, with some weekend support.

• Issue Tracking: Provides complaint registration and status updates through SMS and online portals.

• Coverage: Addresses issues in all 24 wards of Mumbai, including Navi Mumbai areas.

• Response Efficiency: Typically resolves minor complaints within 3-5 business days depending on complexity.

Ideal for residents and businesses facing civic problems such as drainage blockages, water leaks, or streetlight outages.

3. BEST Bus Service Complaint Number

BEST operates Mumbai’s public bus transport. Their complaint number is essential for reporting bus delays, driver behavior, or lost items on buses.

• Contact Number: 1800-22-2378, a toll-free number for passenger grievances.

• Operating Hours: 7 AM to 10 PM daily, covering most bus service hours.

• Complaint Types: Includes bus punctuality, cleanliness, fare issues, and safety concerns.

• Accessibility: Available across all Mumbai bus depots and routes, including suburban areas.

• Follow-up: Provides complaint reference numbers for tracking and feedback.

This number suits daily commuters and occasional travelers who want to report issues or improve their bus travel experience.

4. Maharashtra State Electricity Distribution Company Limited (MSEDCL) Helpline

MSEDCL manages electricity supply in Mumbai. Their helpline is vital for power outages, billing issues, and new connections.

• Helpline Number: 1912, a toll-free number for electricity-related complaints.

• Availability: 24/7 service to report outages and emergencies.

• Issue Resolution: Dispatches technicians quickly for power restoration and meter problems.

• Billing Support: Handles billing disputes and payment queries efficiently.

• Local Presence: Covers all Mumbai zones including suburbs and industrial areas.

Best for residents, commercial users, and industries needing quick electricity-related support or information.

5. Mumbai Traffic Police Complaint Number

The Mumbai Traffic Police number is dedicated to traffic violations, road safety issues, and accident reporting. It is known for prompt coordination with on-ground officers.

• Contact Number: 022-22612000, a direct line to traffic control headquarters.

• Service Hours: Operates 24/7 for urgent traffic-related complaints.

• Complaint Types: Includes illegal parking, signal violations, and road hazards.

• Response Coordination: Works with local traffic police units for quick enforcement action.

• Coverage: Extensive coverage across Mumbai’s major roads and junctions.

This number is useful for motorists, pedestrians, and residents concerned about traffic safety and law enforcement.

6. Mumbai Water Supply and Sewerage Board (MWSSB) Complaint Number

MWSSB manages water supply and sewerage services in Mumbai. Their complaint number helps report water leaks, low pressure, and sewer blockages.

• Helpline Number: 1800-22-1916, toll-free and dedicated to water supply issues.

• Operating Hours: Available 9 AM to 6 PM on weekdays with emergency support.

• Issue Reporting: Handles complaints about water quality, supply interruptions, and sewer problems.

• Service Reach: Covers Mumbai city, suburbs, and some adjoining areas.

• Follow-up: Provides status updates via SMS and online portals for registered complaints.

Recommended for households and businesses facing water supply or sewerage disruptions needing timely intervention.

When to Visit or Use These Complaint Numbers

Knowing when to use these numbers can save time and ensure faster resolutions. Emergencies require immediate calls, while civic complaints can be reported during office hours.

• Use police and traffic numbers immediately during emergencies or accidents for quick assistance.

• Report civic issues like garbage or water leaks during BMC and MWSSB helpline hours for best response.

• BEST bus complaints are best reported soon after the incident while details are fresh.

• Electricity complaints can be reported anytime due to 24/7 MSEDCL support for outages.

How to Choose the Best Complaint Number

Selecting the right complaint number depends on the nature of your issue and urgency. Consider the service area, availability, and response time before calling.

• Identify the category of your problem: police, civic, transport, electricity, or water services.

• Check if the helpline operates 24/7 or during specific hours to avoid delays.

• Look for toll-free numbers for cost-effective communication, especially for frequent complaints.

• Consider if the service offers online complaint registration or SMS updates for tracking.

• Review local feedback or ratings on platforms like JustDial or Google Maps for reliability.

• Ensure the number covers your specific locality within Mumbai for faster on-ground action.

By matching your issue with the correct helpline and considering availability, you can ensure your complaint reaches the right authority promptly.

Conclusion

Having access to the best complaint numbers in Mumbai empowers you to address city challenges efficiently. From emergencies to civic concerns, these contacts cover key services.

Use this list as a quick reference to find the right helpline based on your situation. Staying informed helps you navigate Mumbai’s busy environment with confidence and ease.

FAQs

What is the emergency police number in Mumbai?

The emergency police number in Mumbai is 100, available 24/7 for immediate assistance across the city.

How can I report a water supply issue in Mumbai?

You can report water supply problems to the MWSSB helpline at 1800-22-1916 during working hours or online through their portal.

Is there a toll-free number for BEST bus complaints?

Yes, BEST bus complaints can be made on the toll-free number 1800-22-2378 from 7 AM to 10 PM daily.

Can I report traffic violations online in Mumbai?

While calls to 022-22612000 are common, some traffic violations can also be reported via the Mumbai Traffic Police website or app.

What is the BMC helpline for civic complaints?

The BMC helpline number is 1916, used for reporting garbage, streetlight, and sanitation issues within Mumbai.